1. Organize your
Keep user ID, time, and issue screenshots; everything comes together in 2 minutes
GT99 Support: Official channel to report a complaint
GT99 Support works quickly across Dhaka and all Bangladesh; GT99 Contact and GT99 Help are in one place.
Download APK GT99 Q&A
GT99 Support: 4 steps to submit a complaint
Having a clear document speeds things up
2. Submit the
In the GT99 Contact section, write concisely, and present the sequence of events in 3 lines
3. Receive a confirmation message
After sending, a ticket number is issued; use it to track later
4. Follow the resolution
Reply on the same ticket; this keeps the record intact and speeds up the resolution
GT99 Contact information and response times
Official complaint channel
GT99 Help Center: written complaints; Dhaka-based team usually responds within 24 hours
- Record with ticket number
- Clear priority list
- Consistent follow-up on the same
Response SLA
In general questions, updates within 1 business day; for complex matters, within 3 business days
Messages sent after 6 PM appear in the next morning's first archive
Important contact information for Bangladesh users
Submitting complaints via the GT99 App makes tracking easier; write questions about transactions from bKash, Nagad, and Rocket on separate lines
Including the time in messages from Dhaka, Chattogram, and Sylhet speeds reviews; it works even on low networks, so you can proceed without a form on 3G
Do not send new messages for the same issue; respond on the existing ticket so the GT99 Support team can see the full history
External solutions and independent review
If the complaint isn't resolved, there is a path for independent review; first gather the ticket number, date, and previous responses
This way you don't have to re-enter the same information; GT99 Contact documents make external verification easier
GT99 Help Center: 3 questions about complaints
What is needed to submit a complaint?
User ID, issue time, and 12 screenshots; long text is not required
How long does it take to get a
Typically, the first reply arrives within 24 hours; for complex cases, 3 business days
What to do if you can't log in?
Provide the login issue along with the complaint number so the team can quickly identify the cause
Download the GT99 App now
If problems occur, keep GT99 Support and GT99 Help handy; installing the APK opens login, contact, and help paths together
Download GT99 APK